We ship via United States Postal Service Mail (USPS), which generally takes 2-5 business days post-production. Larger orders may be shipped through UPS.
Orders are always provided with a tracking number, which will be emailed to you once your order has shipped.
Please make sure your address is current and correct when placing your order. You will be responsible for any additional shipping charges if your order is returned due to an incorrect address. There is no way for us to know if the address you've provided is incorrect we ship to what you give us (although we wish we could be psychic like that!).
- If you haven't received your order and the tracking is marked as "delivered" please check with your neighbors. It is not uncommon that your package was accidentally delivered next door. Also, check with family members to be sure your package was not received and placed elsewhere.
- Check with your mail carrier. They may be able to recall specific details about where the package was left. Keep in mind that packages that are marked as delivered often mysteriously show up a day or to later. I don’t have any official word as to why this happens, but it appears to be a somewhat common scenario.
Please contact us if you have done the above and your package is still missing.
International customers are responsible for any and all import taxes, customs duties and fees imposed by the destination country-- we have no control over these charges and have no way of knowing what they will be.
Please be aware that when customs clearance procedures are required, it can cause delays beyond original delivery estimates.
- All international orders will have full value declared on customs forms, and will be marked as "merchandise" - no exceptions.