All items are custom made to order. Please allow 2-3 weeks for production plus delivery time.
Please take this into account if you need your item by a certain date and order accordingly. Please check holiday ordering deadlines in the shop announcement, and in your order receipt.
Orders are shipped via USPS and UPS, a shipping notification with tracking number is always provided when your order ships.
- If you haven't received your order and the tracking is marked as "delivered" please check with your neighbors. It is not uncommon that your package was accidentally delivered next door. Also, check with family members to be sure your package was not received and placed elsewhere.
Please contact us if you have done the above and your package is still missing.
- Check with your mail carrier. They may be able to recall specific details about where the package was left. Keep in mind that packages that are marked as delivered often mysteriously show up a day or to later. I don’t have any official word as to why this happens, but it appears to be a somewhat common scenario.
International customers are responsible for any and all import taxes, customs duties and fees imposed by the destination country-- we have no control over these charges. Please be aware that when customs clearance procedures are required, it can cause delays beyond original delivery estimates. All international orders will have full value declared on customs forms, and will be honestly marked as "merchandise" - no exceptions.