I want you to be satisfied with your purchase. In the unfortunate case you are unhappy with your order, please contact us within 7 days of delivery for a return or exchange of your bag.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at email@example.com with your order number to receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Barring damage or a mistake on our end, you will be responsible return shipping costs. The purchase price, minus original shipping, will be refunded once your return has been received. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns and exchanges are only accepted within 7 days of delivery and items must be in original and unused condition. (Please check gift policy during holiday season)
Please have your item postmarked within 3 business days of contacting me for a return. (Please be prompt with this, I'm a small business without loads of backstock available)
- PLEASE mail your bag back in the ORIGINAL SIZED PACKAGING as it was shipped to you in. These products are structured and handmade, proper packaging protects the integrity of the bag.
- Items damaged in transit due to the use of incorrect return packaging will not be accepted.
CUSTOM ORDERS ARE NOT RETURNABLE OR REFUNDABLE. Custom Orders cannot be returned. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items or gift cards.